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| As Sound Solutions MIS manager for the past 4 years, Mr. Homem was vital to the companys help desk and operations. He contributed to on-line documentation, staff training, development consulting, call-tracking and customer service needs. Luciano also developed a complete support protocol for Sound Solutions multistore product and advanced trouble shooting procedures for more than 1,500 users of a complex business management system. He also speaks, reads and writes fluent Portuguese and can be instrumental in future bilingual user interfaces and support service. |
